TERMS & CONDITIONS.
About Me
I am Emma Gannon, professionally known as Emma Osborne Gannon.
I deliver education, facilitation, mentoring and advisory services through my business Tardis UK Ltd, registered in England and Wales.
Company number: 5376672
Registered address: 2 The Robins, Burley in Wharfedale, West Yorkshire, LS29 7PR
These Terms & Conditions apply to all services I provide unless otherwise agreed in writing.
If you have any questions about these Terms & Conditions, you can contact me at emma@emmaosbornegannon.com
2. Scope of My Work
I provide human-centred, preventative, education-based services, including:
one-to-one work with young people and families
one-to-one work delivered in person at the client's premises or agreed location
programmes, workshops and facilitation for schools, universities and education communities
group sessions (including Seasons of Parenthood community)
bespoke retreats, immersions and advisory work
My work focuses on Strengthening Inner Architecture - the internal foundations that support emotional regulation, self-leadership, confidence, clarity and sustainable peak performance.
3. Nature of the Work
My work is not therapy, counselling, psychotherapy or medical treatment.
It is educational, preventative and forward-facing, designed to build internal capacity, awareness and self-leadership.
My work may include embodied practices, nervous system regulation techniques and neuroscience-informed frameworks to support awareness, regulation and learning. I do not diagnose, treat or manage mental health conditions.
Clients remain responsible for seeking appropriate medical, psychological or therapeutic support where required.
4. Client Responsibility & Agency
The effectiveness of this work relies on active participation and personal responsibility.
I support clients in recognising internal patterns, regulating responses, clarifying values and direction, and building practical tools they can use independently.
I do not “fix”, rescue or take responsibility for outcomes on behalf of clients. Sustainable change occurs through engagement, reflection and application beyond our time together.
5. In-Person Participation
Where services are delivered in person (including movement, embodied practices or time in nature):
participation is voluntary and self-directed
clients are responsible for communicating any relevant needs or limitations
I am not responsible for injury or loss arising outside reasonable professional care
My work is designed to be inclusive, grounded and respectful of individual capacity at all times.
6. Working with Young People
When working with children or young people:
a parent, guardian or institution retains overall responsibility for the young person’s welfare
my role is supportive and educational, not parental or therapeutic
professional boundaries are maintained at all times
safeguarding concerns are handled in line with my Safeguarding Policy
7. Safeguarding
I am committed to providing safe, respectful and appropriate environments for all work.
Where safeguarding concerns arise, I reserve the right to share information with appropriate safeguarding leads or authorities and to pause or end work where necessary.
Further detail is set out in my Safeguarding Policy.
8. Confidentiality
Information shared during my work is treated with discretion.
Confidentiality may be broken where:
there is a risk of harm to the client or others
a safeguarding concern arises
disclosure is required by law
In education or organisational contexts, agreed boundaries around feedback and reporting will be clarified in advance.
9. Fees, VAT & Payment
Fees are agreed in advance and outlined in proposals, invoices or engagement letters.
Unless otherwise stated:
fees are exclusive of VAT
VAT will be added where applicable
invoices will clearly show VAT
payment is due prior to delivery or within the stated timeframe
Late payment may result in suspension of services.
10. Cancellations, Refunds & Cooling-Off Period
Cancellations & refunds
Unless otherwise agreed in writing:
fees are non-refundable once services have begun
where work cannot proceed, matters will be handled fairly and professionally
Cooling-off period
Private clients booking services have a 14-day cooling-off period under UK consumer law, unless services begin within that period at the client’s request.
11. Intellectual Property
All materials, frameworks, language and tools I provide remain my intellectual property unless otherwise agreed in writing.
This includes, but is not limited to, proprietary concepts and language such as Inner Architecture, The Excellence Pivot, and Redefining Excellence from Within™.
Materials may not be copied, reproduced, adapted or used for commercial purposes without prior written consent.
12. International Clients
My services may be delivered internationally.
These Terms & Conditions are governed by the laws of England and Wales, regardless of client location. Clients are responsible for compliance with local regulations where applicable.
13. Pausing or Ending Work
I reserve the right to pause or end work where:
professional boundaries are not respected
the work is no longer appropriate or aligned
safeguarding concerns arise
continuing would not serve those involved
Any outstanding matters will be handled fairly and professionally.
14. Use of Feedback, Testimonials & Case Studies
From time to time, I may invite clients to share feedback, reflections or testimonials about their experience of working with me.
Any use of testimonials, case studies, or anonymised examples for learning, marketing, or communication purposes will be shared only with explicit consent.
Identifying details will not be used without prior agreement, and where work involves children or young people, additional care will always be taken to protect privacy and safeguarding.
Consent may be withdrawn at any time.
15. Data Protection & Privacy
Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.
Details are set out in my Privacy Policy, available on my website.
16. Limitation of Liability
While I take care to deliver my work responsibly and professionally, I cannot guarantee specific outcomes.
I am not liable for indirect or consequential losses arising from participation in my services.
17. Disputes & Resolution
In the unlikely event of a dispute, resolution will be sought through open communication in the first instance.
Formal legal proceedings should be considered a last resort.
18. Third-Party Services & Collaborations
Where my work involves collaboration with third parties, I am not responsible for their actions or omissions unless agreed in writing.
19. Entire Agreement
These Terms & Conditions, together with any written proposals or engagement letters, form the entire agreement between us.
Where documents conflict, the most recent written agreement takes precedence.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
21. Acceptance
By engaging my services, you confirm that you have read, understood and agree to these Terms & Conditions, together with the Privacy Policy and Safeguarding Policy.
Last updated: February 2026
Emma Osborne Gannon
(Tardis UK Ltd)